Frequently Asked Questions
What is Writing A Story?
Writing A Story is a wellness and personal brand dedicated to helping people build healthier habits through meaningful daily rituals. Our thoughtfully designed journals, books, mugs, bookmarks, and wellness essentials are created to inspire healing, resilience, reflection, lasting growth and one finding their truest potential.
What is the Clinical Adherence System?
The Clinical Adherence System, which is presented within the 6-Month Chronic Illness Journal & Health Habit Tracker, is a physician-designed wellness framework that encourages sustainable health habits through daily reflection, habit tracking, education, and intentional routines. The system is built with the patient in mind, with an effort of building enough awareness to nurture more informed patient-doctor/ clinician relationships.
Who are your products designed for?
Our Products are designed for:
- Individuals pursuing healthier lifestyles
- People managing hardships
- People living with chronic illnesses such as high blood pressure, high blood sugar, kidney disease, heart disease.
- Caregivers
- Healthcare workers
- Students
- Writers and readers
- Individuals seeking personal growth, healing and resilience.
Are your products intended to replace medical care?
No. Our products are educational, motivational and inspirational tools designed to support healthy habits and personal well-being. They are not intended to diagnose, treat, cure, or prevent any disease and should not replace professional advice or treatment.
What makes your products different?
Every product is intentionally designed around the belief that lasting change begins with small, consistent daily habits. Rather than creating generic motivational products, we create collections that tell a story, encouraging others to write their own, through healing, resilience, self-reflection, and lifelong growth.
Are your products real?
Yes. Every product is made with a vision. Every product is shipped and delivered as seen on the website. Unexpected circumstances, such as delivery delays may happen in dynamic areas.
Where are your products made?
Our products are printed and fulfilled through trusted production partners. Each item is made to order, helping reduce waste while ensuring every product is created specifically for you.
How long will my order take?
Most orders are produced within 2-5 business days before shipping.
Estimated shipping times vary:
- United States: 3-7 business days
- Internationally: 7-21 business days.
Delivery times may vary during holidays or periods of high demand.
Do you ship internationally?
Some products are shipped internationally. We proudly ship to as many countries as possible. Shipping costs and delivery estimates are calculated at checkout.
Can I return or exchange my order?
Because each item is made specifically for you, we generally cannot accept returns or exchanges for buyer's remorse or incorrect size selection.
However, if your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery and we'll make it right.
My Order arrived damaged. What should I do?
Please email us within 30 days of receiving your order with:
- Your order number
- Photos of the damaged item
- Photos of the packaging if applicable.
We will work quickly to resolve the issue.
Can I cancel or change my order?
Orders begin production shortly after they are placed. If you need to make a change, contact us as soon as possible. While we cannot guarantee modifications after production begins, we'll do our best to help.
How do I care for my products?
Care instructions vary by product. Please refer to the product page for detailed care recommendations to help keep your purchase looking its best.
Are journals dated?
Most of our journals are undated, allowing you to begin your wellness journey whenever you are ready. No pressure.
Are your mugs dishwasher and microwave safe?
Care instructions vary depending on the mug style. Please check the individual product descriptions for the recommended care guidelines.
How can I contact you?